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Our response to Coronavirus

HELPING TO KEEP OUR COMMUNITIES SAFE!

To our valued Relax! We Clean customers, we wanted to update you on the actions and measures we have implemented across our business, in light of the current situation with COVID-19 and following guidelines set out by the Federal Government and the Australian Department of Health. Our customers’ and our teams’ health and safety is our number one priority.

What are we doing for our customers?

Relax! We Clean cares about the wellbeing of our people and community, including the safety and wellbeing of our clients, employees and contractors.

Following the reported outbreaks of COVID-19, we have implemented a coordinated response to the COVID-19 to manage the impact of the Coronavirus outbreak and take every precaution to protect our employees, contractors, clients and members of the public.

1. We are enacting all measures as recommended by the Australian Government’s in response to the emerging COVID-2019 coronavirus outbreak, including travel restrictions and quarantine periods all our stakeholders.

2. If any Relax! We Clean personnel contract the virus, Relax! We Clean will immediately inform all clients whose sites those cleaners have attended. Relax! We Clean will then provide a sanitisation service at the client premises to prevent the possibility of further infection.

3. Similarly, if there is an infection among any of our clients, we request that Relax! We Clean is informed immediately so we can implement the necessary mitigating actions depending on the situation.

4. Relax! We Clean also expects that our business partners are actively enacting measures to help prevent the transmission of COVID-19 and keep our employees, contractors, clients, members of the public and any others they interact with safe.

Customer service

  • Trading as usual – We are continuing to trade as normal offering our 7-day customer support and will continue to do so until advised. Our team, including Customer Support and Customer Experience, is friendly, helpful and knowledgeable, so please feel free to call us at any time during standard working hours on 0404 919 000 , or by email to [email protected]


Cleaning services & bookings

  • Availability – We have available team in all three major cities (Sydney, Melbourne and Brisbane) and are trading as usual.


Minimal contact services

  • Greeting and distance – We will be waving and saying ‘hello’ from a distance. For safety, our intention is to minimise close contact with you and your family.
  • Personal Protective Equipment – Now, more than ever, we have reinforced the important of using gloves and face masks at all times within our teams. Disinfected cleaning cloths is a must for every property.
  • Minimising time spent in your home with you – We will work in areas where you are not present. We will, in fact, kindly ask you to book a time when you will be out of the home or to socially distance yourself in another room of the house during your service.
  • Hygiene Practices – we are committed to training and supporting our teams in the best hygiene practices.

Finally, we are happy to be in this together with you – stay safe and let’s support each other.

– Pablo Carvajal

Our House Cleaning and Housekeeping Services encompass 3 different home cleaning services: 

  • Regular Home Cleaning
  • Once Off General Cleaning
  • Once Off Deep Cleaning

No matter what your needs are, we will match you with the cleaner that meet your needs. 

With our budget-friendly way of servicing you are always in control. Why would you pay for what you don’t need? Use our quoting tool below to know your price, no contracts, no hidden fees and no obligations!

The End of Lease Cleaning Services, also known as Bond Cleaning Service, is a tricky one, being obliged by Australian Regulations and measured by RTA Standars, it is a service offered by many but only a few can meet the high standars at a reasonable price. 

This service includes everything inside the property, and when we say everything, we really mean it.

This service must be accompanied by a guarantee, because there is a big chance you will need it. Relax! We Clean offers a no questions asked 7-day warranty.

Know exactly how much you service will be by using our quoting tool below!

Our Office Cleaning Services are taylormade by you, we just take note and act. No matter if it’s a:

  • Regular Office Cleaning
  • Once Off General Office Cleaning
  • Once Off Deep Office Cleaning

We will match you with the team that best suits your needs, experienced, equipped and insured. 

You can easily quote your service with the button below. For extra peace of mind, one of our managers would visit you to confirm all is ok and take notes. No contracts, no hidden fees and no obligations!

Airbnb Service is a specific cleaning service for Airbnb businesses and other short-term and holiday rentals, aimed at delivering a service of excellence so that the new guests arriving feel like they would feel in a 5 star hotel. We understand how important it is to give a 10 point first impression, where cleanliness is usually the key.

We are different in a good way, we offer you to only pay for five-star reviews in cleanliness, after all, this is our way of guaranteeing results. 

We do much more than just cleaning!

Know exactly how much you service will be by using our quoting tool below!